{
  "count": 88,
  "faqs": [
    {
      "question": "Is my personal information secure?",
      "answer": "Payments go through Stripe and PayPal, so your card details never reach this website. What we collect about an order, and why, is on the privacy policy page.",
      "source": "general",
      "url": "https://mybabyshop.asia/baby-products-company"
    },
    {
      "question": "How can I contact customer support?",
      "answer": "Email theteam@mybabyshop.asia, or use the chat on the site. We answer seven days a week.",
      "source": "general",
      "url": "https://mybabyshop.asia/baby-products-company"
    },
    {
      "question": "Do I need an account to place an order?",
      "answer": "No. There are no customer accounts: you check out as a guest, and the order confirmation and tracking number come to you by email.",
      "source": "general",
      "url": "https://mybabyshop.asia/baby-products-company"
    },
    {
      "question": "When will I receive my refund?",
      "answer": "Refunds are processed 24 to 48 hours after we receive the returned item, back to your card or PayPal account. Your payment provider may take a few more working days to show it.",
      "source": "general",
      "url": "https://mybabyshop.asia/baby-products-company"
    },
    {
      "question": "How do I start a return?",
      "answer": "Email theteam@mybabyshop.asia with your order number and what you would like to do, before sending anything back. The refunds and returns page has the details.",
      "source": "general",
      "url": "https://mybabyshop.asia/baby-products-company"
    },
    {
      "question": "What is your return policy?",
      "answer": "You can return a product within 15 days of purchase, in its original packaging and with proof of purchase. Damaged, faulty, incorrect or missing orders are put right at our cost. For a change of mind the return postage is yours and the original delivery charge is not refunded.",
      "source": "general",
      "url": "https://mybabyshop.asia/baby-products-company"
    },
    {
      "question": "How can I track my order?",
      "answer": "Once your order ships you get an email with a tracking number, and you can follow it on the track your parcel page.",
      "source": "general",
      "url": "https://mybabyshop.asia/baby-products-company"
    },
    {
      "question": "Can I modify or cancel my order after it's placed?",
      "answer": "Yes, until it ships. Contact us within 12 hours of ordering, because orders are handled within 24 to 48 hours. There is no charge for cancelling before it ships.",
      "source": "general",
      "url": "https://mybabyshop.asia/baby-products-company"
    },
    {
      "question": "How do I place an order?",
      "answer": "Browse the products, add what you want to the cart and go to the checkout. Enter your delivery details and pay by card or PayPal.",
      "source": "general",
      "url": "https://mybabyshop.asia/baby-products-company"
    },
    {
      "question": "I haven't received my order yet. Is it lost?",
      "answer": "Email theteam@mybabyshop.asia with your order number and we will look into it. Most emails are answered within one business day, and if an order does not arrive we put it right.",
      "source": "general",
      "url": "https://mybabyshop.asia/baby-products-company"
    },
    {
      "question": "How do I know if my order has been shipped?",
      "answer": "You get a dispatch email with a tracking number when it leaves.",
      "source": "general",
      "url": "https://mybabyshop.asia/baby-products-company"
    },
    {
      "question": "Do you have a shop location?",
      "answer": "No. We are an online supplier with no shop or showroom. The Singapore address is an administration office.",
      "source": "general",
      "url": "https://mybabyshop.asia/baby-products-company"
    },
    {
      "question": "Do I get a receipt for my order?",
      "answer": "Yes. A receipt comes by email once payment is made, and a second email with the tracking number follows when the order ships.",
      "source": "general",
      "url": "https://mybabyshop.asia/baby-products-company"
    },
    {
      "question": "What are your delivery options and how long will it take?",
      "answer": "Singapore: free delivery on orders over $50, otherwise $22, arriving in 5 to 7 days after a 24 to 48 hour handling time.  ",
      "source": "general",
      "url": "https://mybabyshop.asia/baby-products-company"
    },
    {
      "question": "What currency are the prices displayed in?",
      "answer": "Singapore dollars (SGD).",
      "source": "general",
      "url": "https://mybabyshop.asia/baby-products-company"
    },
    {
      "question": "Which payment methods are accepted?",
      "answer": "Card payment and PayPal.",
      "source": "general",
      "url": "https://mybabyshop.asia/baby-products-company"
    },
    {
      "question": "What does Baby Shop Company Singapore sell?",
      "answer": "Baby and toddler gear for play, safety, travel and mealtimes: play gyms and play mats, playpens and play yards, walkers, potty trainers, bed guards, travel high chairs, inflatable travel beds, back seat car cameras, changing bags, silk newborn mittens, silicone feeding plates, play tents, hopscotch floor stickers, rocking horses, children's video cameras, electric toothbrushes, hand and footprint keepsake kits and travel bidets.",
      "source": "general",
      "url": "https://mybabyshop.asia/baby-products-company"
    },
    {
      "question": "Do you sell baby clothing, diapers or formula?",
      "answer": "No. This shop is gear rather than consumables: there is no clothing, no diapers, no wipes and no formula in the range.",
      "source": "general",
      "url": "https://mybabyshop.asia/baby-products-company"
    },
    {
      "question": "How much is delivery?",
      "answer": "Free across Singapore on orders over $50, otherwise $22. Orders arrive in 5 to 7 days after a 24 to 48 hour handling time. ",
      "source": "general",
      "url": "https://mybabyshop.asia/baby-products-company"
    },
    {
      "question": "Do you deliver outside Singapore?",
      "answer": "No. This store delivers to Singapore addresses only.",
      "source": "general",
      "url": "https://mybabyshop.asia/baby-products-company"
    },
    {
      "question": "How long does an order take to arrive?",
      "answer": "Five to seven days, after a 24 to 48 hour handling time while the order is picked and packed.",
      "source": "general",
      "url": "https://mybabyshop.asia/baby-products-company"
    },
    {
      "question": "Will I get a tracking number?",
      "answer": "Yes, emailed as soon as your order ships. You can follow it on the track your parcel page. We only receive the code once the parcel has left, so there is nothing to send before then.",
      "source": "general",
      "url": "https://mybabyshop.asia/baby-products-company"
    },
    {
      "question": "Which currency are prices in?",
      "answer": "Singapore dollars. Delivery is shown at the checkout, and it is free on orders over $50.",
      "source": "general",
      "url": "https://mybabyshop.asia/baby-products-company"
    },
    {
      "question": "Which payment methods do you take?",
      "answer": "Card payment and PayPal, on a secure checkout. Card details go straight to the payment provider and never reach this website.",
      "source": "general",
      "url": "https://mybabyshop.asia/baby-products-company"
    },
    {
      "question": "Can I return something if I change my mind?",
      "answer": "Yes, within 15 days of purchase, in its original packaging and with proof of purchase. For a change of mind the return postage is yours and the original delivery charge is not refunded. The refunds and returns page has the details, and rights under Singapore law still apply.",
      "source": "general",
      "url": "https://mybabyshop.asia/baby-products-company"
    },
    {
      "question": "What if my order arrives damaged?",
      "answer": "We cover it. Email the team with your order number and a photograph. We pay the return postage and put it right with a replacement or a refund, and we aim to issue a refund within 24 to 48 hours once our checks are done.",
      "source": "general",
      "url": "https://mybabyshop.asia/baby-products-company"
    },
    {
      "question": "Is there a discount code?",
      "answer": "Yes. Enter valued-customer at the cart for 15 per cent off the goods. Discount codes never come off delivery.",
      "source": "general",
      "url": "https://mybabyshop.asia/baby-products-company"
    },
    {
      "question": "Do you have a shop I can visit?",
      "answer": "No, this is an online shop. The Singapore administration office is not a retail address.",
      "source": "general",
      "url": "https://mybabyshop.asia/baby-products-company"
    },
    {
      "question": "Who am I buying from?",
      "answer": "Baby Shop Company Singapore, a division of Caruso Consulting Co Ltd, Singapore administration office 380 Jln Besar, Singapore 209000.",
      "source": "general",
      "url": "https://mybabyshop.asia/baby-products-company"
    },
    {
      "question": "How do I contact you?",
      "answer": "Email theteam@mybabyshop.asia with your order number and the email address used at the checkout. We answer seven days a week.",
      "source": "general",
      "url": "https://mybabyshop.asia/baby-products-company"
    },
    {
      "question": "Are the products suitable for a newborn?",
      "answer": "It depends on the product, and each page says so. Where a manufacturer states an age or a weight limit, that limit is on the product page and in its specifications.",
      "source": "general",
      "url": "https://mybabyshop.asia/baby-products-company"
    },
    {
      "question": "Do you make safety claims about the products?",
      "answer": "No. We repeat what the manufacturer states about a product's materials and limits, and identify it as theirs. No safety certification, test result or health outcome is claimed anywhere on this site.",
      "source": "general",
      "url": "https://mybabyshop.asia/baby-products-company"
    },
    {
      "question": "Can I buy in bulk or wholesale?",
      "answer": "Yes. Use the wholesale page to send a quote request with the quantities you need.",
      "source": "general",
      "url": "https://mybabyshop.asia/baby-products-company"
    },
    {
      "question": "Do you take orders over the phone?",
      "answer": "No. Orders are placed on the website; the international call centre number is for questions rather than ordering.",
      "source": "general",
      "url": "https://mybabyshop.asia/baby-products-company"
    },
    {
      "question": "Can I change an order after paying?",
      "answer": "Contact us within 12 hours. Orders are handled within 24 to 48 hours, and once packing has started the order can no longer be changed. Cancelling before it ships costs nothing.",
      "source": "general",
      "url": "https://mybabyshop.asia/baby-products-company"
    },
    {
      "question": "How is the shop organised?",
      "answer": "By what a product is for: learning, playpens, safety, toys and games, accessories, the For Mum section and the Baby section. A product can appear in more than one, exactly as it did on the old store.",
      "source": "shop page",
      "url": "https://mybabyshop.asia/baby-care-products"
    },
    {
      "question": "How many products are there?",
      "answer": "Twenty products across twenty-five buyable options, once colours and pack sizes are counted.",
      "source": "shop page",
      "url": "https://mybabyshop.asia/baby-care-products"
    },
    {
      "question": "Which products come in more than one option?",
      "answer": "The newborn silk mittens in blue or pink, the children's electric toothbrush in pink or white, the silicone baby plate in beige, pink or purple, and the play tent as a single kit or a two-kit pack.",
      "source": "shop page",
      "url": "https://mybabyshop.asia/baby-care-products"
    },
    {
      "question": "Are the prices on the shop page the prices I pay?",
      "answer": "Yes. What is shown is what the checkout charges for the goods, in Singapore dollars. Delivery is added at the checkout on orders under $50.",
      "source": "shop page",
      "url": "https://mybabyshop.asia/baby-care-products"
    },
    {
      "question": "What does the Sale badge mean?",
      "answer": "That the product's current price is below its usual price. Both figures are the store's own and are shown together.",
      "source": "shop page",
      "url": "https://mybabyshop.asia/baby-care-products"
    },
    {
      "question": "Can I see everything in one place?",
      "answer": "Yes, this page lists every product the shop sells, grouped by section.",
      "source": "shop page",
      "url": "https://mybabyshop.asia/baby-care-products"
    },
    {
      "question": "What happens after I order?",
      "answer": "You get an order confirmation by email straight away, then a dispatch email with a tracking number once the order ships, usually 24 to 48 hours later.",
      "source": "shop page",
      "url": "https://mybabyshop.asia/baby-care-products"
    },
    {
      "question": "When was Baby Shop Company founded?",
      "answer": "2015, according to the company's own account on this page.",
      "source": "about page",
      "url": "https://mybabyshop.asia/infants-shop"
    },
    {
      "question": "Where are you based?",
      "answer": "The Singapore administration office is 380 Jln Besar, Singapore 209000, and the corporate address is Suite 19, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand.",
      "source": "about page",
      "url": "https://mybabyshop.asia/infants-shop"
    },
    {
      "question": "Which company am I dealing with?",
      "answer": "Caruso Consulting Co Ltd, trading as Baby Shop Company Singapore.",
      "source": "about page",
      "url": "https://mybabyshop.asia/infants-shop"
    },
    {
      "question": "Do you have stores in other countries?",
      "answer": "Yes. Baby Shop Company runs country stores elsewhere. This store serves Singapore, and only delivers within Singapore.",
      "source": "about page",
      "url": "https://mybabyshop.asia/infants-shop"
    },
    {
      "question": "What do you sell?",
      "answer": "Baby and toddler gear for play, safety, travel and mealtimes. No clothing, diapers, wipes or formula.",
      "source": "about page",
      "url": "https://mybabyshop.asia/infants-shop"
    },
    {
      "question": "Why is there no clothing or diapers?",
      "answer": "Because the supermarkets already sell those well and cheaply. This shop is the kit that gets chosen once and then lives in the house for a year or two: the playpen, the play gym, the bed guard, the travel high chair.",
      "source": "about page",
      "url": "https://mybabyshop.asia/infants-shop"
    },
    {
      "question": "Do you have a showroom I can visit?",
      "answer": "No. It is an online shop. The Singapore address is an administration office, not a retail one, and there is nothing to view there.",
      "source": "about page",
      "url": "https://mybabyshop.asia/infants-shop"
    },
    {
      "question": "Do you make safety claims about what you sell?",
      "answer": "No. Where a manufacturer states a material, an age range or a weight limit, that is on the product page and identified as theirs. We commission no tests and hold no certificates, and no safety certification, test result or health outcome is claimed anywhere on this site.",
      "source": "about page",
      "url": "https://mybabyshop.asia/infants-shop"
    },
    {
      "question": "Do you deliver across the whole of Singapore?",
      "answer": "Yes, free on orders over $50 and a flat $22 below that, in 5 to 7 days after a 24 to 48 hour handling time.",
      "source": "about page",
      "url": "https://mybabyshop.asia/infants-shop"
    },
    {
      "question": "What is Eco Pack?",
      "answer": "The packaging the company moved to, alongside a goal of working with its delivery partners to bring its carbon footprint down. It is a work in progress rather than a finished claim.",
      "source": "about page",
      "url": "https://mybabyshop.asia/infants-shop"
    },
    {
      "question": "How do I contact you about an order?",
      "answer": "Email theteam@mybabyshop.asia, quoting your order number and the email address used at the checkout.",
      "source": "contact page",
      "url": "https://mybabyshop.asia/baby-products-company"
    },
    {
      "question": "How quickly do you reply?",
      "answer": "We answer seven days a week and aim to reply within one business day.",
      "source": "contact page",
      "url": "https://mybabyshop.asia/baby-products-company"
    },
    {
      "question": "Where do I find my tracking number?",
      "answer": "In the dispatch email, sent once your order ships, usually 24 to 48 hours after ordering. You can then follow it on the track your parcel page.",
      "source": "contact page",
      "url": "https://mybabyshop.asia/baby-products-company"
    },
    {
      "question": "Is there a phone number?",
      "answer": "Yes, the international call centre is +66 (0) 98 391 3877. Orders are placed on the website rather than by phone.",
      "source": "contact page",
      "url": "https://mybabyshop.asia/baby-products-company"
    },
    {
      "question": "Can I visit the Singapore office?",
      "answer": "No, it is an administration address rather than a shop.",
      "source": "contact page",
      "url": "https://mybabyshop.asia/baby-products-company"
    },
    {
      "question": "What should I put in the email?",
      "answer": "Your order number and the email address you used at the checkout. With those two we can find the order straight away; without them the first reply has to ask for them.",
      "source": "contact page",
      "url": "https://mybabyshop.asia/baby-products-company"
    },
    {
      "question": "Can I change or cancel an order after paying?",
      "answer": "Contact us within 12 hours. Orders are handled within 24 to 48 hours, and once packing has started the order can no longer be changed. Cancelling before it ships costs nothing.",
      "source": "contact page",
      "url": "https://mybabyshop.asia/baby-products-company"
    },
    {
      "question": "My order arrived damaged. What now?",
      "answer": "We cover it. Email the team with your order number and a photograph. We pay the return postage and put it right with a replacement or a refund, and we aim to issue a refund within 24 to 48 hours once our checks are done.",
      "source": "contact page",
      "url": "https://mybabyshop.asia/baby-products-company"
    },
    {
      "question": "Do you supply retailers?",
      "answer": "Yes. Send the quantities you need through the form on this page and we will quote.",
      "source": "wholesale page",
      "url": "https://mybabyshop.asia/wholesale-baby-products"
    },
    {
      "question": "Is there a minimum order?",
      "answer": "Tell us what you need and we will answer with the quote; there is no published minimum.",
      "source": "wholesale page",
      "url": "https://mybabyshop.asia/wholesale-baby-products"
    },
    {
      "question": "Which products are available wholesale?",
      "answer": "Any product in the range. Say which lines and how many.",
      "source": "wholesale page",
      "url": "https://mybabyshop.asia/wholesale-baby-products"
    },
    {
      "question": "How long does a wholesale quote take?",
      "answer": "We aim to come back within one business day.",
      "source": "wholesale page",
      "url": "https://mybabyshop.asia/wholesale-baby-products"
    },
    {
      "question": "Are wholesale prices different from the website?",
      "answer": "Yes, and the quote states them. The prices on the product pages are retail.",
      "source": "wholesale page",
      "url": "https://mybabyshop.asia/wholesale-baby-products"
    },
    {
      "question": "What is included with Baby Hand and Footprint Kit?",
      "answer": "The product page shows the selected option. Check the listed specifications and supplied instructions for the exact contents.",
      "source": "Baby Hand and Footprint Kit",
      "url": "https://mybabyshop.asia/baby-hand-and-footprint-kit"
    },
    {
      "question": "Where does this store deliver?",
      "answer": "This store delivers to Singapore addresses only.",
      "source": "Baby Hand and Footprint Kit",
      "url": "https://mybabyshop.asia/baby-hand-and-footprint-kit"
    },
    {
      "question": "How much is delivery? (Baby Hand and Footprint Kit)",
      "answer": "Standard delivery is free from S$50 and S$22 below that threshold. A paid express option is also available.",
      "source": "Baby Hand and Footprint Kit",
      "url": "https://mybabyshop.asia/baby-hand-and-footprint-kit"
    },
    {
      "question": "Can I return the item?",
      "answer": "The store publishes a 15-day returns policy. Contact support with the order number before returning anything.",
      "source": "Baby Hand and Footprint Kit",
      "url": "https://mybabyshop.asia/baby-hand-and-footprint-kit"
    },
    {
      "question": "What is included with Potty Training Toilet?",
      "answer": "The product page shows the selected option. Check the listed specifications and supplied instructions for the exact contents.",
      "source": "Potty Training Toilet",
      "url": "https://mybabyshop.asia/potty-training-toilet"
    },
    {
      "question": "What is included with Baby Walker?",
      "answer": "The product page shows the selected option. Check the listed specifications and supplied instructions for the exact contents.",
      "source": "Baby Walker",
      "url": "https://mybabyshop.asia/baby-learning-walker"
    },
    {
      "question": "What is included with Baby Play Gym?",
      "answer": "The product page shows the selected option. Check the listed specifications and supplied instructions for the exact contents.",
      "source": "Baby Play Gym",
      "url": "https://mybabyshop.asia/baby-play-gym"
    },
    {
      "question": "What is included with Inflatable Toddler Travel Bed?",
      "answer": "The product page shows the selected option. Check the listed specifications and supplied instructions for the exact contents.",
      "source": "Inflatable Toddler Travel Bed",
      "url": "https://mybabyshop.asia/inflatable-toddler-travel-bed"
    },
    {
      "question": "What is included with Baby Car Camera?",
      "answer": "The product page shows the selected option. Check the listed specifications and supplied instructions for the exact contents.",
      "source": "Baby Car Camera",
      "url": "https://mybabyshop.asia/baby-car-camera"
    },
    {
      "question": "What is included with Infant Play Yard?",
      "answer": "The product page shows the selected option. Check the listed specifications and supplied instructions for the exact contents.",
      "source": "Infant Play Yard",
      "url": "https://mybabyshop.asia/foldable-baby-playpen"
    },
    {
      "question": "What is included with New Born Silk Gloves?",
      "answer": "The product page shows the selected option. Check the listed specifications and supplied instructions for the exact contents.",
      "source": "New Born Silk Gloves",
      "url": "https://mybabyshop.asia/newborn-mulberry-silk-hand-gloves"
    },
    {
      "question": "What is included with Kids Play Tent and Tunnel?",
      "answer": "The product page shows the selected option. Check the listed specifications and supplied instructions for the exact contents.",
      "source": "Kids Play Tent and Tunnel",
      "url": "https://mybabyshop.asia/kids-play-tent"
    },
    {
      "question": "What is included with Hopscotch Floor Decals?",
      "answer": "The product page shows the selected option. Check the listed specifications and supplied instructions for the exact contents.",
      "source": "Hopscotch Floor Decals",
      "url": "https://mybabyshop.asia/hopscotch-floor-sticker"
    },
    {
      "question": "What is included with Baby Travel Bidet?",
      "answer": "The product page shows the selected option. Check the listed specifications and supplied instructions for the exact contents.",
      "source": "Baby Travel Bidet",
      "url": "https://mybabyshop.asia/baby-travel-bidet"
    },
    {
      "question": "What is included with Baby Playpen?",
      "answer": "The product page shows the selected option. Check the listed specifications and supplied instructions for the exact contents.",
      "source": "Baby Playpen",
      "url": "https://mybabyshop.asia/foldable-playpen"
    },
    {
      "question": "What is included with Baby Travel Bag?",
      "answer": "The product page shows the selected option. Check the listed specifications and supplied instructions for the exact contents.",
      "source": "Baby Travel Bag",
      "url": "https://mybabyshop.asia/baby-hand-and-footprint-kit-2"
    },
    {
      "question": "What is included with Baby Play Mat?",
      "answer": "The product page shows the selected option. Check the listed specifications and supplied instructions for the exact contents.",
      "source": "Baby Play Mat",
      "url": "https://mybabyshop.asia/baby-play-mat"
    },
    {
      "question": "What is included with Kid’s Digital Video Camera?",
      "answer": "The product page shows the selected option. Check the listed specifications and supplied instructions for the exact contents.",
      "source": "Kid’s Digital Video Camera",
      "url": "https://mybabyshop.asia/digital-video-camera"
    },
    {
      "question": "What is included with Baby Bed Guard?",
      "answer": "The product page shows the selected option. Check the listed specifications and supplied instructions for the exact contents.",
      "source": "Baby Bed Guard",
      "url": "https://mybabyshop.asia/baby-bed-guard"
    },
    {
      "question": "What is included with Kids Electric Toothbrush?",
      "answer": "The product page shows the selected option. Check the listed specifications and supplied instructions for the exact contents.",
      "source": "Kids Electric Toothbrush",
      "url": "https://mybabyshop.asia/kids-electric-toothbrush"
    },
    {
      "question": "What is included with Toy Rocking Horse?",
      "answer": "The product page shows the selected option. Check the listed specifications and supplied instructions for the exact contents.",
      "source": "Toy Rocking Horse",
      "url": "https://mybabyshop.asia/toy-rocking-horse"
    },
    {
      "question": "What is included with Silicone Baby Plate?",
      "answer": "The product page shows the selected option. Check the listed specifications and supplied instructions for the exact contents.",
      "source": "Silicone Baby Plate",
      "url": "https://mybabyshop.asia/silicone-baby-plate"
    },
    {
      "question": "What is included with Portable High Chair?",
      "answer": "The product page shows the selected option. Check the listed specifications and supplied instructions for the exact contents.",
      "source": "Portable High Chair",
      "url": "https://mybabyshop.asia/portable-high-chair"
    }
  ]
}